FAQ

FAQs

Custom Care Group

Have a plumbing-related question? Custom Care Group has the answer. Check out these FAQs and give us a call today for more information!

  • Why does my drain get clogged?

    There are many causes of clogged drains, including food waste, grease, and hair. Call Custom Care Group today for a video inspection to diagnose and resolve the problem.

  • Is it a big deal if my toilet is running?

    It is a big deal because you're paying extra for water bills. and a running toilet could be the start a bigger issue. Call us today for toilet repairs.

  • Why is there a strange smell coming out of my drain?

    If a smell is coming from your drain, there could be something trapped in the drain or the presence of an odor-causing bacteria. Give us a call to come inspect and resolve the problem.

  • How do I know it is time to replace my water heater?

    It may be time to replace your water heater if you are running out of hot water or you see leakage from the tank or if there are any strange smells or signs of corrosion.

  • What causes low water pressure, and what can I do about it?

    There could be a blockage or some type of leak, crack, or mineral buildup in the pipes causing your low water pressure. Call today for a video inspection to see what the issue may be.


  • What is hydrojetting?

    Hydrojetting is a way for a plumber to clear blocked pipes using pressurized water through a hose and snakes to release the blockage.

  • What should I do about a burst pipe?

    As soon as you notice the burst pipe, shut off your water at the main valve immediately and shut off your electricity to avoid any shocks. After that, call an emergency plumber.


  • What is my water bill so high?

    High water bills usually mean that there is some type of leak that you have not noticed or something is constantly running, like a toilet. Please call for a free on-site estimate where our experts can diagnose the problem.


  • Can I prevent my pipes from freezing?

    You can take steps to prevent your pipes from freezing by insulating your pipes and/or leaving your water on a slow drip on cold nights. If you have a frozen pipe, call us immediately. We offer 24/7 emergency service.


  • Are drain cleaning chemicals safe?

    Not all chemicals are created equally, so depending on the type of pipes you have, the wrong chemicals can cause deterioration or corroding. If you have constant drain issues, you should have a professional diagnose and address the situation.


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